Returns & Refunds

      Return & Exchange Policy 

• Products purchased during B2G1, are NOT ELIGIBLE for returns/exchanges. They can only be replaced if there are any manufacturing defects within 7 days.
• We gladly accept returns, exchanges, or replacements of ONLY unused merchandise within 7 days from the date of delivery.
• Please note that all products must have their original tags, dust bags, and packaging boxes intact. All items should be unused and in brand-new condition.
• GIFT BOX is not eligible for returns or exchanges as it is considered a final sale item.
• If the product received is either damaged or has a manufacturing defect, contact Customer Service at support@miraggiolife.com  or simply message us on  WhatsApp +91 83779 91911 within 48 hours of delivery.
• The pick-up and delivery of the products will be taken care of by Miraggio.

In Case of Missing Items:

• We prioritize ensuring your order reaches you in perfect condition. If, however, an item is found missing from your package, we’re here to assist.
  
  To process your claim for a refund or replacement, please follow these steps:
  
  1.⁠ ⁠Inform us about the missing item within 48 hours of receiving your package.
  2.⁠ ⁠Share a clear unboxing video showcasing the condition of the package upon arrival, including the opening process and contents received.
  
  This video will help us investigate and resolve the issue swiftly. Please note that claims submitted beyond the 48-hour timeframe or without an unboxing video may not be eligible for a refund or replacement.
  
  

• The refund process would take 7 -10 days.
• After your return request is approved, it takes up to 48 hours for us to arrange your return pick up.
• Once picked up, it takes 3-5 days to reach our warehouse, post which the quality check process happens which takes up to 48 hours. 
• Once the quality check is successful your refund will reflect in your original or chosen method of payment by obtaining return authorization via phone or email. 
• We request you to be patient while we work hard to process your return request. Thank you.

To check on your return status, Please go to Return/Exchange. Please put in a return request using your Order Number or Phone No/Email. 

For further assistance, please WhatsApp our customer service.

• You may return or exchange products if the products received by you are incorrect, by submitting a Return Request online within 48 hours of delivery. 
• If the products are still in stock, we will ship the replacement to you, this process will generally take 7- 10 days. 
• In case the products are out of stock, our Customer Service team will reach out to you and provide you the best possible replacement.
• For further assistance, please WhatsApp our customer service.