Returns & Refunds

Return & Exchange Policy

In case our reverse pickup service is unavailable at your location: We request you to self-ship the product. The courier charges will be reimbursed along with your refund amount. Here’s how to return your order:

1. Raise a return request:
   Once your request is raised, our customer service team will review it and share the return shipping address (only for non-serviceable locations).
2. Pack your product securely:
   Place the product along with all its accessories in the original box and ensure it’s in proper condition before shipping it to the shared address.
3. Refund and reimbursement:
   Once we receive your package, it will undergo a quality check. After approval, your refund (including the courier reimbursement) will be processed within 5-7 working days.

Pet Personalization

• Customized orders take 2–3 weeks to be created and shipped.
• These orders are final sale and are not eligible for return, exchange, or cancellation.
• In case of any damage, defective item, missing item, empty parcel, or any other issue, please contact us within 24 hours of delivery. Kindly share a proper unboxing video along with a few clear pictures of the bag and box from all sides.
• For any assistance, write to us at support@miraggiolife.com or call us at +918377991911 from Monday to Friday 9:30 am to 6:00 pm.
  
• The bag must be unused, with original tags, dust bag, and box intact for a replacement to be processed.
• In case the replacement is approved, the bag will take an additional 2–3 weeks to be remade and dispatched.
• Each artwork is a handcrafted interpretation and may reflect slight variations based on the artist’s style.
• The placement of the artwork on the bag will remain consistent as shown in pictures across all customized orders.

In Case of Missing Items: 

We prioritize ensuring your order reaches you in perfect condition. If, however, an item is found missing from your package, we’re here to assist.

To process your claim for a refund or replacement, please follow these steps:

1. ⁠Inform us about the missing item within 24 hours of receiving your package.
2. Share a clear unboxing video showcasing the condition of the package upon arrival, including the opening process and contents received.
   
   This video will help us investigate and resolve the issue swiftly. Please note that claims submitted beyond the 24 hours timeframe or without an unboxing video may not be eligible for a refund or replacement.

Changed your mind? No worries. You can submit a return request within 7 days of receiving your bag, and we’ll happily process it. (But we’d love it if you ordered again – just saying!)

We do not offer a try-on option. However, if you are not satisfied with the product, you can return it within 7 days. Please ensure the bag is unused, has its original tags attached and is in its original condition.

Simply let us know, and we’ll swap it for a different style or color within 7 days!!

Once you’ve placed your return request, we’ll arrange a pick-up within 24–48 hours. After we receive and inspect the bag, your refund will be processed within 7 business days.

To check on your return status, Please go to Return/Exchange. Please put in a return request using your Order Number or Phone No/Email.