Returns & Refunds
What are the Terms and Conditions for Returns and Refunds?
Return & Exchange Policy
- We gladly accept returns, exchanges, or replacements of ONLY unused merchandise within 7 days from the date of delivery.
- Please note that all products must have their original tags, dust bags, and packaging boxes intact. All items should be unused and in brand-new condition.
- GIFT BOX is not eligible for returns or exchanges as it is considered a final sale item.
- Products purchased during FLASH SALES or FINAL SALES (like BOGO & B2G1) can only be replaced or exchanged.
- If the product received is either damaged or has a manufacturing defect, contact Customer Service at support@miraggiolife.com or simply message us on WhatsApp +91 83779 91911 within 48 hours of delivery.
- The pick-up and delivery of the products will be taken care of by Miraggio.
When will I receive the refund of my return?
- The refund process would take 7 -10 days.
- After your return request is approved, it takes up to 48 hours for us to arrange your return pick up.
- Once picked up, it takes 3-5 days to reach our warehouse, post which the quality check process happens which takes up to 48 hours.
- Once the quality check is successful your refund will reflect in your original or chosen method of payment by obtaining return authorization via phone or email.
- We request you to be patient while we work hard to process your return request. Thank you.
How do I check on my return status?
To check on your return status, Please go to Return/Exchange. Please put in a return request using your Order Number or Phone No/Email.
For further assistance, please WhatsApp our customer service.
I received an incorrect item/ parcel, what should I do?
- You may return or exchange products if the products received by you are incorrect, by submitting a Return Request online within 48 hours of delivery.
- If the products are still in stock, we will ship the replacement to you, this process will generally take 7- 10 days.
- In case the products are out of stock, our Customer Service team will reach out to you and provide you the best possible replacement.
- For further assistance, please WhatsApp our customer service.
Need Help?
Email
support@miraggiolife.com
Customer Service operating hours :
Monday - Friday
09:00 AM to 06:00 PM (IST).
Closed on Saturday Sunday and
Public Holidays.