What are the available delivery options and rates?
We currently offer a standard express delivery option with order tracking services.
*Please note that delivery may take longer during sale events or external circumstances like government restrictions during COVID19.
I have yet to receive my package, what should I do?
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, visit our website. Locate the Track Your Order in the footer and you will be navigated to the online tracking system of the designated courier company.
For further assistance, please WhatsApp our customer service.
Is there a guaranteed date which I can receive my order on time?
Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 9.00 am – 7.00 pm from Monday –Sunday.
Miraggio is committed to delivering your order at the earliest in compliance with the rules and regulations of the authorities at the delivery destination. Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.
Incase of special deliveries, please WhatsApp our customer service., and we will try to process the order as per your requested delivery date.
How is a failed delivery processed?
Most of our delivery agents will make three attempts to deliver a parcel and they may require a signature upon delivery of the parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required.
The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. If the recipient failed to receive the package after the delivery agent’s delivery attempt(s), the package will be returned to us.
Where does Miraggio ship to?
Miraggio ships PAN India. *All orders purchased from Miraggio are shipped from our own or third-party warehouses/stores/offices.
There’s a missing item in my order, what should I do?
Depending on the item(s) condition during processing, we may make changes to your order and an email will be sent to inform you before the parcel is being handed over to our Courier Partner for delivery. Occasionally, if the item’s quantity or sizes exceed the packaging, we may also pack and send it in separate packages. Do kindly check the invoice that was included in your package.
If there is any missing item(s), please WhatsApp our customer service.