Delivery
What are the available delivery options and rates?
We currently offer a standard express delivery option with order tracking services.
*Please note that delivery may take longer during sale events or external circumstances like government restrictions during COVID19.
I have yet to receive my package, what should I do?
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, visit our website. Locate the Track Your Order in the footer and you will be navigated to the online tracking system of the designated courier company.
For further assistance, please WhatsApp our customer service.
Is there a guaranteed date which I can receive my order on time?
Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 9.00 am – 7.00 pm from Monday –Sunday.
Miraggio is committed to delivering your order at the earliest in compliance with the rules and regulations of the authorities at the delivery destination. Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.
Incase of special deliveries, please WhatsApp our customer service., and we will try to process the order as per your requested delivery date.
How is a failed delivery processed?
Most of our delivery agents will make three attempts to deliver a parcel and they may require a signature upon delivery of the parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required.
The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. If the recipient failed to receive the package after the delivery agent’s delivery attempt(s), the package will be returned to us.
Where does Miraggio ship to?
Miraggio ships PAN India. *All orders purchased from Miraggio are shipped from our own or third-party warehouses/stores/offices.
There’s a missing item in my order, what should I do?
In Case Of Missing Items:
We prioritize ensuring your order reaches you in perfect condition. If however, an item is found missing from your package, we're here to assist you.To process your claim for a refund or replacement, please follow these steps:
1) Inform us about the missing item within 48 hours of receiving your package.
2)Share clear unboxing video showcasing the condition of the package upon arrival, including the opening process and contents received.
This video will help us investigate and resolve the issue swiftly. please note that claims submitted beyond the 48 hour timeframe or without an unboxing video may not be eligible for a refund or replacement.
Need Help?
Customer Service operating hours :
Monday - Friday
09:30 AM to 06:00 PM (IST).
Closed on Saturday Sunday and
Public Holidays.