What are the available delivery options and rates?
We currently offer two delivery options in India, with order tracking services.
All orders are currently shipped out from India.
Working days refer to Monday to Friday, and do not include Public Holidays.
Express Delivery is available Monday to Friday, excluding Public Holidays.
*Please note that delivery may take longer during sale events.
I have yet to receive my package, what should I do?
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
For further assistance, please contact our Customer Care Team.
Is there a guaranteed date which I can receive my order on time?
Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Sunday.
Miraggio is committed to delivering your order at the earliest in compliance with the rules and regulations of the authorities at the delivery destination. Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.
How is a failed delivery processed?
For Standard delivery, most of our delivery agents will make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required.
The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. If the recipient failed to receive the package after the delivery agent’s delivery attempt(s), the package will be returned to us. You will be responsible to pay for the shipping charges for attempted delivery and the returned shipping charges.
Where does Miraggio ship to?
Miraggio ships PAN India. *All orders purchased from Miraggio are shipped from our own or third-party warehouses/ stores or offices
My location is not in the list of delivery destinations, can I still place my order?
Unfortunately, we do not deliver to destinations that are not included in the above list. However, you may wish to subscribe to us and be informed when online shopping is made available in your location.
There’s a missing item in my order, what should I do?
Depending on the item(s) condition during processing, we may make changes to your order and an email will be sent to inform you before the parcel is being handed over to our Courier Partner for delivery. Occasionally, if the item’s quantity or sizes exceed the packaging, we may also pack and send it in separate packages. Do kindly check the invoice that was included in your package.
If there is any missing item(s), please contact our Customer Care team with the order number and the item’s name and article number.